Terms & Conditions

3D Bandits and these terms

These Terms & Conditions govern use of the 3D Bandits website and purchases made directly from 3D Bandits when ordering opens. References to “we,” “us” and “our” mean 3D Bandits. By using the website, you agree to the terms applicable to that use to the extent a valid agreement is formed under applicable law. Purchase terms must be presented before an order is placed.

These terms work together with our Privacy Policy, Returns & Refunds, Shipping Policy and Cookie Policy. A specifically agreed written order specification may supplement these terms. Mandatory law takes priority over conflicting language.

Current preview and eligibility

The current website displays sample products, illustrative imagery and sample pricing. Checkout, payments and customer accounts are not active. Newsletter subscriptions and support requests are available through their labeled forms. A saved sample bag is not an order, a price guarantee or a stock reservation.

Purchases and customer-support submissions are intended for adults who can enter a binding agreement, or for a person acting with a parent’s or legal guardian’s authorization where permitted. Do not submit a child’s personal information. Product age suitability is a separate question and must be determined from the final product listing and labeling.

Product descriptions and printing variation

Read the final description, dimensions, materials, color, included components, intended use, age guidance and care information before ordering. Only the configuration actually selected and described in the order is included. Props or styling accessories are not included unless expressly listed.

Layer lines, seams, support marks and small batch or screen-related color differences can occur in 3D printing. A disclosed, reasonable cosmetic variation does not promise a hand-finished or perfectly smooth surface. This does not excuse a materially inaccurate description, a missing part, a functional defect or a safety issue. Illustrative images must not be represented as photographs of inventory when they are not.

Safety, suitability and care

Follow the item-specific instructions and age labeling. Small figures, detachable components and broken parts may present choking or ingestion hazards. Keep such parts away from young children and pets. Adult supervision does not make an unsuitable product appropriate for a younger child.

Do not place these products in the mouth or use them as teethers, food-contact items, medical devices, protective equipment, electrical components or load-bearing parts unless a specific product is expressly designed and described for that use. Do not force articulated joints, modify safety-related components or expose prints to heat, open flames, hot vehicles or unsuitable chemicals.

Inspect for damage and stop using a broken item. Keep packaging warnings and report a safety concern. A safety statement is not a certification, does not replace required testing or labeling, and does not transfer the seller’s mandatory product-safety duties to the customer.

Pricing, availability and errors

Prices are shown in U.S. dollars unless another currency is expressly identified. Applicable taxes, shipping and any disclosed additional charges will be shown before payment. Promotional availability and quantities may be limited, with conditions displayed before purchase.

We may correct an obvious typographical, pricing or availability error. If an error affects an order, we will explain the correction and seek your agreement to a material change or cancel and refund the affected order. We will not silently charge a higher price or replace a selected product without authorization.

Orders and payment

When checkout opens, you must provide accurate contact, delivery and payment information and have authority to use the payment method. An automated receipt confirms that an order was received; acceptance and the applicable production or shipment commitment will be explained in the order process.

We may decline an order for unavailability, a material listing error, suspected fraud, an unsupported destination or another lawful reason. If payment has been taken for an order we decline, the affected amount will be refunded promptly. A pending card authorization can take additional time to disappear according to the payment provider’s practices.

Custom designs and approvals

Custom work requires a clear written specification, price and production estimate. You are responsible for checking the spelling, artwork, dimensions and other customer-supplied information in an approval request. We are responsible for producing the agreed specification accurately. A change after approval may require a revised quote, schedule and your further agreement.

Submit only designs, logos and other materials you have the right to use. You grant 3D Bandits the limited rights necessary to review, adapt for manufacturing and fulfill the requested work. You retain your existing rights; this permission does not give us unrestricted rights to sell your design or use it in advertising. Portfolio or marketing use of identifiable custom work requires separate permission.

We may refuse unlawful, infringing, unsafe or technically unsuitable work. Any design fee, deposit or production charge that may become non-refundable must be clearly disclosed and accepted before the associated work begins. Custom-return exceptions are limited by the Returns & Refunds policy and applicable law.

Delivery, delays and returns

Production and carrier transit are separate stages. The checkout and accepted order will identify the applicable shipment estimate and delivery options. A carrier estimate is not a guarantee unless a particular guaranteed service is explicitly offered.

We will provide legally required delay notices, choices and refunds. We remain responsible for handling delivery problems and remedies as required by the transaction and applicable law. Placing a parcel with a carrier does not automatically eliminate all responsibility. Return eligibility and the process for a damaged, defective or incorrect item are explained in our Returns & Refunds policy.

Website conduct

You may use the website for lawful personal browsing, shopping and support. Do not attempt unauthorized access, interfere with another visitor’s use, introduce malicious code, scrape personal information, submit fraudulent transactions or use a feature to harass or infringe another person’s rights.

We may restrict access reasonably necessary to address abuse, fraud, security or a legal obligation. A restriction does not eliminate obligations concerning an accepted order, an approved refund or rights that survive termination.

Intellectual property

3D Bandits branding and original website text, layouts, graphics and other content are owned by 3D Bandits or used with permission. Product designs and third-party materials may be subject to separate creator rights or licenses. Buying a physical item does not transfer the underlying design file, trademark, copyright or a commercial reproduction license.

Do not copy, distribute, commercially reproduce or remove ownership notices from protected material without permission or another lawful basis. Nothing here limits fair use or other rights provided by law. A person reporting an intellectual-property concern should use Contact Us and identify the work and the disputed material.

Reviews and other customer submissions

If review or upload features become available, submit only accurate content you have the right to share. Do not include another person’s private information or a child’s identifying details. Permission to display a submitted review is limited to operating and presenting that review in connection with the store; separate permission is needed for unrelated uses.

We may remove spam, threats, unlawful content or irrelevant personal information under reasonable moderation rules. We do not prohibit honest negative reviews, require a transfer of a reviewer’s intellectual-property rights as a condition of review, or impose a penalty for a lawful review. Current sample review cards are illustrative and are not presented as verified customer feedback.

External services and website availability

Carrier tracking, payment, hosting and sign-in services may operate under their own terms. A link does not mean that 3D Bandits controls the external service. We are not responsible for an independent website’s content or availability merely because we link to it, without limiting duties for providers acting on our behalf.

We may update or temporarily interrupt the website for maintenance, security or other reasonable operational needs. We do not guarantee uninterrupted access or that every browser will display every feature identically. We will not use a website interruption to avoid an existing customer obligation.

Warranties and product remedies

Except for expressly stated product commitments and rights that applicable law provides, we do not offer an additional lifetime, extended or performance warranty through these general website terms. Website information and availability are provided on an “as available” basis to the extent permitted by law.

We do not disclaim an express promise made in an accepted description or order, or a statutory or implied warranty that cannot lawfully be excluded. If a separate written product warranty is offered, its terms will be available before purchase and applicable warranty law will govern. The return period is not a statement that every legal defect claim expires after 30 days.

Limits of liability

To the extent permitted by applicable law, 3D Bandits is not liable for indirect, incidental, special or consequential losses arising from website use or a purchase, such as lost business profit or loss of an expected commercial opportunity. For a claim for which a monetary limit is legally permitted, our aggregate liability relating to a particular product or order is limited to the amount you paid for the affected product or order.

These limits do not exclude or restrict liability for fraud, intentional misconduct, gross negligence, a product-related injury or other liability where exclusion or limitation is prohibited. They do not limit refunds, replacements, statutory warranties or other mandatory remedies. Some jurisdictions do not allow particular exclusions or caps; in that case the affected limitation applies only to the extent lawful. This section is not a waiver of all product liability.

Events beyond reasonable control

Severe weather, carrier disruption, infrastructure failure, supply interruption and other events beyond reasonable control can affect production or delivery. We will take reasonable steps to communicate material effects and mitigate disruption. Such an event does not authorize us to retain payment for an unfulfilled order without the required delay notice, consent or refund, or remove a mandatory consumer remedy.

Disputes, applicable law and general provisions

We encourage you to contact 3D Bandits first so we can try to resolve a concern. This is a practical invitation, not a mandatory exhaustion requirement or a restriction on a lawful payment dispute, regulator complaint or court claim.

Applicable United States federal law and the state or local law determined under ordinary conflict-of-laws rules govern as relevant. Mandatory consumer protections that apply where you reside are not displaced. These terms do not impose mandatory arbitration, a class-action waiver or an exclusive distant court.

If a provision is unenforceable, it will be limited or severed to the extent permitted, and the remaining terms will continue where lawful. A failure to enforce a provision on one occasion does not waive later enforcement. Only obligations that by their nature should survive will survive the end of access or an order.

Changes and contact

We may update these terms prospectively. The date above identifies the current version. A later version will not retroactively change an accepted order without your agreement or a legal basis. Material new purchase terms must be presented before the next purchase rather than applied merely because you revisit an unrelated page.

For questions, visit Help & Support or Contact Us. Working business and support contact details will be provided before ordering opens. The contact form saves requests for review and provides a reference number; it is not an emergency service.