The store is in preview. Ordering is not available. Purchase conditions below describe our standard policy when checkout opens. Website-use and privacy information describe the current services.
Scope and current store status
This is the standard return policy for physical products purchased directly from 3D Bandits when checkout becomes available. The current storefront is a preview and does not accept orders or payments. Adding an item to the sample bag does not create a purchase or a reservation.
Mandatory consumer rights, remedies for defective or misdescribed goods and legally required cancellation or refund rights always take priority over a conflicting term below. For purchases through another seller, contact that seller about its return process.
Standard 30-day returns
You may request a change-of-mind return of an eligible, non-personalized product within 30 calendar days after delivery. The item must be unused, unaltered and returned with its included parts and accessories. Keep the original packaging where reasonably possible, or use equivalent protective packaging.
To begin, contact 3D Bandits through Contact Us using the working support channel published when the store opens. Include the order number, the item and the reason for the return. A receipt or other reasonable proof of purchase may be requested. Do not send an item to an address on a shipping label without receiving return instructions.
Return authorization and packing
We will provide return instructions and a return address after reviewing the request. An authorization helps identify and route the return; it does not remove rights that cannot legally depend on authorization. Please send an authorized change-of-mind return within 14 calendar days after receiving the instructions, unless we agree otherwise or local law provides longer.
Pack articulated joints and small parts securely. Use a trackable shipping method and retain proof of shipment. If packing or transit damage affects a return, we will consider the available evidence and any carrier responsibility rather than automatically denying the claim.
Personalized and made-to-order items
Products personalized with a name, logo, unique text, customer-supplied design, bespoke dimensions or a configuration made specifically for you are not eligible for change-of-mind returns once production has begun. This exception must be disclosed before purchase. A standard catalog item is not automatically “custom” merely because it is printed after an order is placed.
This exception does not exclude a remedy when a custom product is defective, materially different from the approved specification, incorrectly personalized by us or otherwise subject to a mandatory consumer remedy.
Damaged, defective, missing or incorrect items
Inspect the package and items after delivery. Report a problem as soon as reasonably possible and provide your order number, a description and, where useful, clear photographs of the item and packaging. Keep the packaging while the issue is reviewed. Prompt reporting helps investigate transit damage, but a request is not automatically denied solely because it was not reported immediately.
After reviewing the issue, we will provide the remedy appropriate to the facts and applicable law, which may include a replacement, repair, a partial refund you agree to accept or a refund. When a return is reasonably required for an error or qualifying defect for which we are responsible, we will provide a prepaid method or reimburse reasonable approved return postage. Statutory rights are not limited to store credit.
The character of a 3D print
Fine layer lines, small support marks, seams and modest color differences between screens or material batches can be normal characteristics of 3D printing when consistent with the product description. These characteristics alone do not make a product defective.
A broken joint, missing component, unsafe condition, significant departure from the advertised specification or other functional defect is not excused as a normal printing variation. Photos on the current preview are illustrative; final product information must be accurate before purchase.
Condition-related exclusions
A change-of-mind return may be declined if an item has been used, modified, damaged after delivery or returned incomplete. Damage attributable to excessive force, heat, unsuitable cleaning, pet chewing, unauthorized modification or use contrary to the supplied care instructions is generally outside voluntary return coverage.
We will explain any condition-based decision. Opening packaging to inspect an item does not automatically remove a statutory remedy, and this section does not exclude a defect that existed when the item was supplied.
Shipping charges and fees
For an ordinary change-of-mind return, the customer pays return postage. Original delivery charges are generally not refunded for a discretionary change-of-mind return, except where the law requires otherwise. We do not impose a standard restocking fee.
Where a defect, an incorrect item, a failure to supply or another legal entitlement requires a refund of delivery or return costs, those costs will be handled as required. Additional costs caused solely by an incorrect address or an unauthorized return will be assessed fairly and disclosed rather than charged automatically without explanation.
Refund review and payment
We aim to inspect a received return and notify you of the decision within 5 business days. Approved refunds are normally submitted to the original payment method within 5 business days after approval, or sooner if required by law. Your bank or payment provider may need additional time to post the credit.
A refund will not exceed the amount paid for the refunded item and any associated amounts that must be returned. If the original payment method is unavailable, we will agree on a lawful alternative. These ordinary return-processing targets do not extend a shorter statutory deadline, including for an unshipped order we cannot fulfill.
Exchanges, gifts and promotions
For a different standard item, the usual process is to return the eligible original item and place a separate order. Availability and pricing may change. A gift recipient may request assistance with reasonable purchase information, but a refund ordinarily goes to the original purchaser’s payment method unless a different arrangement is agreed.
Refunds reflect the amount actually paid after discounts. Conditions for a bundle or promotional gift must be disclosed before purchase; we will not impose an undisclosed charge for a promotional item. Sale items remain eligible unless a lawful change-of-mind exception is clearly stated before purchase. Mandatory defect remedies remain available.
Cancellations and delayed orders
Request a cancellation promptly. If a standard order has not shipped, we will make reasonable efforts to stop it. If a custom order has already entered approved production, a change-of-mind cancellation may not be possible; any non-refundable design or production charge must have been separately disclosed and accepted before work began.
If we cannot ship within the promised period, we will provide the required delay notice and cancellation/refund option. A custom-order exception does not remove rights concerning non-delivery or an unaccepted shipping delay. See the Shipping Policy.
Questions and applicable rights
For a return, refund or safety concern, visit Contact Us or Help & Support. The contact form receives requests for review. Return-routing instructions will be supplied for an authorized return; do not send a parcel to an unconfirmed address.
We may review credible evidence of misuse, fraudulent claims or repeated abuse and may decline a voluntary benefit where legally permitted. We will not use an abuse provision to deny a valid consumer claim, prevent a truthful review or restrict a lawful payment dispute. Policy changes apply prospectively and do not reduce rights attached to an existing order.