Shipping Policy

Before orders open

3D Bandits is currently a storefront preview. It does not accept payment, create orders or dispatch products. This policy describes the standard shipping process that will apply when purchasing is available. The final product listing and checkout must show the destination, applicable charges and a support contact before you place an order.

Where we ship

Available countries, regions and address types will be identified at checkout. An address appearing in a form does not itself confirm that delivery is supported. We do not promise worldwide delivery, local pickup, P.O. box delivery or express service unless that option is specifically offered for the order.

We may decline a destination that a carrier cannot serve or that we cannot lawfully supply. If payment has already been collected for an order we cannot fulfill, we will notify you and refund the affected amount.

Production and processing

Products may be ready to ship, printed after purchase or customized to an approved specification. The relevant production and shipment estimate will be shown before purchase. Printing time, finishing, quality checks and packing form part of processing; they are separate from the carrier’s transit time.

Business days generally mean Monday through Friday, excluding applicable public holidays. A shipping label alone does not mean a package has been handed to the carrier. We will not describe an order as dispatched solely because a label has been created.

Shipping rates and delivery estimates

The delivery charge and service option will be shown before payment. Expedited transit does not shorten a custom production period unless a separate rush-production option is expressly agreed. An estimate is not a guaranteed arrival date unless the selected service expressly includes that promise.

For a time-sensitive gift or event, check the stated processing and delivery information before ordering. A requested date in an order note does not by itself create a delivery guarantee.

Delayed shipment and cancellation rights

We will ship within the time promised when you order. For an order covered by the U.S. Mail, Internet, or Telephone Order Merchandise Rule, if no shipment period is stated, the applicable default is 30 days after receipt of a properly completed order.

If we cannot meet the applicable shipment period, we will give the required notice with a revised date or an explanation that a date is not known, together with a cancellation and refund option. We will obtain consent where required and promptly cancel and refund an unshipped order when the required consent is not obtained. A custom product or an unexpected disruption does not remove those obligations.

Shipment confirmation and tracking

When an order is dispatched, the shipment confirmation will identify tracking when the service provides it. Tracking may initially show label creation until the carrier performs its first scan. Multiple packages may have separate numbers and delivery dates; any additional charge must be disclosed before purchase or separately agreed.

Use Track My Order with the email and order number from your confirmation. Both must match an order record before its shipment details are shown. When an assigned carrier tracking link is available, it opens that carrier’s official site. No live store orders exist until checkout and fulfillment are connected.

Address changes and failed delivery

Check the full address, unit number, postal code and recipient details before paying. Request a correction through Contact Us as soon as possible. We cannot guarantee a change after packing or carrier handoff, but will explain any available options.

If a parcel is returned because of an incomplete address, refusal or unsuccessful delivery, we will review the circumstances with you. A reasonable additional shipping charge may apply to a customer-requested reshipment caused by incorrect customer details, if disclosed and agreed. We do not automatically forfeit the full purchase price or charge an undisclosed penalty.

Lost, damaged or marked-delivered parcels

If tracking stalls, a package is damaged or a delivered scan does not match what you received, contact us promptly with your order and tracking details. Check the delivery location and any safe-place notice, and keep damaged packaging while the issue is investigated.

We will review the order and work with the carrier where appropriate. A tracking scan or transfer to the carrier does not automatically eliminate a remedy. We will provide the resolution required by the facts and applicable law, which may include a replacement or refund. We will not require a customer to waive a lawful claim in order to receive assistance.

International charges, if offered

If international delivery becomes available, checkout will identify whether duties or import taxes are collected by us or may be payable on arrival. Any additional customs, brokerage or clearance responsibility must be disclosed before purchase. Customs processing can affect the delivery estimate.

We will not undervalue an order or describe a commercial purchase as a gift to avoid lawful charges. A customs delay or refusal will be reviewed under the transaction terms and applicable consumer law rather than treated as an automatic loss of the entire order value.

Returns, safety issues and support

For a return or an incorrect or defective product, follow Returns & Refunds. Do not mail a return to the sender address on a parcel without receiving return instructions. If an item appears unsafe, stop using it and keep it away from children and pets while seeking assistance.

Visit Help & Support for common delivery questions or Contact Us for the current support status. The contact form can receive a message and provides a reference number.

Policy changes

Changes apply to future orders. We will not remove a shipment commitment or refund right attached to an existing order merely by editing this page. Mandatory delivery and consumer-protection obligations remain in effect.